Shipping policy

Effective Date: 13 June 2026

Welcome to Mary Puppins Pet Pantry. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website.

By placing an order with us, you agree to the terms described in this policy.

1. ORDER PROCESSING TIME

All orders are processed within:

  • 1–2 business days (Monday–Friday)

Orders are not processed, shipped, or delivered on weekends or public holidays.

2. ORDER CUT-OFF TIME

  • Daily cut-off time: 5:00 PM (GMT)

Orders placed:

  • Before 5:00 PM (GMT): Processed on the same business day
  • After 5:00 PM (GMT): Processed on the next business day

3. SHIPPING COST

We offer:

  • Free Standard Shipping on all orders within the United Kingdom

No minimum purchase is required.

4. TRANSIT TIME

Once an order has been dispatched, the estimated delivery time is:

  • 3–4 business days

Delivery times are estimates and may vary depending on destination and carrier operations.

5. TOTAL DELIVERY TIME

The total estimated delivery time includes both processing and shipping:

  • Processing Time: 1–2 business days
  • Transit Time: 3–4 business days

Estimated Total Delivery Time: 4–6 business days

6. SHIPPING CONFIRMATION & TRACKING

After your order has been dispatched:

  • A shipping confirmation email may be sent
  • Tracking information will be provided where available

Tracking information may take time to become active after dispatch.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information at checkout.

Please note:

  • Incorrect or incomplete addresses may result in delays
  • Additional charges resulting from address errors may be the responsibility of the customer

If you notice an error in your shipping address, please contact us as soon as possible.

8. DELIVERY DELAYS

Delivery delays may occur due to:

  • Weather conditions
  • Carrier operational delays
  • Public holidays
  • High seasonal demand
  • Other circumstances outside normal delivery operations

9. LOST OR MISSING PACKAGES

If you believe your package has been lost:

  • Check the tracking information
  • Contact the delivery carrier if applicable
  • Contact our support team for assistance

10. DAMAGED DELIVERIES

If your order arrives damaged:

  • Contact us within 3 days of delivery
  • Provide your order number
  • Include photographs of the item and packaging

We will review the information provided and respond accordingly.

11. SHIPPING AREA

We currently ship to:

  • United Kingdom

12. ORDER CHANGES & CANCELLATIONS

  • Orders may only be modified or cancelled before processing
  • Once an order has been processed, changes may not be possible

Please contact us as soon as possible if assistance is required.

13. CONTACT INFORMATION

Store Name: Mary Puppins Pet Pantry

Business Address:
20 High St
Emsworth PO10 7AW
United Kingdom

Email: support@marypuppinspetpantry.uk

Phone: +44 1243 681189

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)

Order Cut-Off Time: 5:00 PM (GMT)

IMPORTANT NOTICE

  • Delivery times are estimates only
  • Ensure shipping information is accurate before placing an order
  • Keep order and tracking information for future reference
  • Shipping availability may change without notice