Effective Date: 13 June 2026

Overview

These Billing Terms and Conditions govern purchases made through Mary Puppins Pet Pantry. By placing an order on our website, you agree to the terms outlined below.

Pricing and Currency

All prices displayed on our website are listed in British Pounds Sterling (GBP £).

  • VAT is included where applicable unless otherwise stated.
  • Product prices may change without prior notice.
  • Price changes will not affect orders that have already been confirmed and paid for.

Payment Methods

We accept payment methods that may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Maestro
  • Diners Club
  • Visa Electron
  • JCB

Available payment methods may vary during checkout.

Payment Processing

  • Payment is required in full at the time an order is placed.
  • An order confirmation will be issued after payment has been successfully processed.
  • Orders are processed only after payment authorization has been completed.
  • We reserve the right to refuse or cancel orders where payment authorization cannot be obtained.

Billing Information

Customers are responsible for providing accurate and complete billing information, including:

  • Full name
  • Billing address
  • Contact information
  • Payment details

Failure to provide accurate information may result in delays, payment issues, or order cancellation.

Order Verification

To help prevent fraud and unauthorized transactions, we reserve the right to:

  • Verify billing information
  • Request additional information where necessary
  • Contact customers regarding order details
  • Cancel orders that cannot be verified

Taxes

VAT and other applicable taxes are displayed where required by law.

Any applicable charges will be shown during checkout before payment is completed.

Billing Disputes

If you believe there is an issue relating to a payment or billing transaction, please contact us using the information provided below.

Please include:

  • Your order number
  • A description of the issue
  • Any relevant supporting information

We will review your enquiry and respond as soon as reasonably possible.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, card issuer, or banking institution involved.

For additional information, please refer to our Return & Refund Policy.

Changes to These Terms

We may update these Billing Terms and Conditions from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Information

Business Name: Mary Puppins Pet Pantry

Legal Entity: MARY PUPPINS PET PANTRY LIMITED

Company Number: 12572808

Business Address:
20 High St
Emsworth PO10 7AW
United Kingdom

Phone: +44 1243 681189

Email: support@marypuppinspetpantry.uk

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)

Order Cut-Off Time: 5:00 PM (GMT)