Privacy Policy

This Privacy Policy describes how Pet Pantry (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petpantry.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use any of the Services.

1. Personal Information We Collect

We collect personal information about you from various sources to process your transactions and improve your shopping experience.

Information You Provide Directly to Us

Information that you submit directly to us through our Services may include:

  • Contact Details: Your name, shipping address, billing address, email address, and phone number.
  • Order Information: Details about the pet products and cat essentials you purchase, payment billing data, and order history.
  • Customer Support Information: Information you choose to include in communications with us, such as when sending a message to support@marypuppinspetpantry.uk.

Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and interaction with our Site:

  • Device Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages viewed, products looked at, links clicked, time spent on the Site, and shopping cart activity.

2. How We Use Your Personal Information

We use your personal information for the following business and operational purposes:

  • Providing and Fulfilling Services: To process and dispatch your orders, handle payments (via secure processors like Stripe or PayPal), manage shipping logistics, and send you transaction invoices or order confirmations.
  • Customer Support: To respond to your questions, process returns or refunds under our policy windows, and resolve any issue with our services.
  • Marketing and Communications: To send you updates or promotional offers relating to our pet supplies, provided you have given your consent. You may opt out of these at any time.
  • Security and Fraud Prevention: To monitor for potential fraud, unauthorized activity, or violations of our Terms of Service.

3. How We Share Your Personal Information

We do not sell your personal information. We only share your personal data with trusted third-party service providers to help us run our store:

  • E-commerce Platform: We use our platform (such as WooCommerce) to host our online storefront.
  • Payment Gateways: Secure third-party payment processors handle your credit card data securely (your full payment details are never stored on our servers).
  • Fulfillment & Shipping Carriers: We share your name, shipping address, and phone number with courier services to ensure delivery of your packages across the United Kingdom.
  • Legal Compliance: We may share information if required to comply with applicable UK laws and regulations, or to respond to a lawful request or subpoena.

4. Cookies and Tracking Technologies

Our website uses Cookies and similar tracking tools to collect automated data. Cookies help us keep your items saved in the shopping cart, remember your layout preferences, and analyze web traffic to optimize our layout. You can configure your browser to block or reject cookies, but doing so may limit your access to some features of our storefront.

5. Your Rights Under UK GDPR

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have specific data protection rights regarding your personal information:

  • The Right to Access: You have the right to request copies of the personal data we hold about you.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to object to or request that we restrict the processing of your personal data.

To exercise any of these rights, please contact us directly at our support email listed below.

6. Data Security and Retention

We take appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with our accounting and legal obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our business practices or for operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page will change accordingly.

8. Contact Information

If you have any questions, concerns, or complaints regarding our privacy practices, please contact us:

  • Store Name: Pet Pantry
  • Website: petpantry.uk
  • Email: support@marypuppinspetpantry.uk
  • Physical Address: 8 High St, Market Deeping, Peterborough, PE6 8DL, United Kingdom