Welcome to the Mary Puppins Pet Pantry FAQ page. Here you’ll find answers to common questions regarding products, orders, shipping, payments, returns, and store policies.
If you cannot find the information you are looking for, please contact us at support@marypuppinspetpantry.uk
GENERAL QUESTIONS
1. What is Mary Puppins Pet Pantry?
Mary Puppins Pet Pantry is an online store offering pet-related products, including collars and harnesses, pet toys, pet carriers, and pet accessories.
2. Where are you located?
Our business address is:
20 High St
Emsworth PO10 7AW
United Kingdom
3. How can I contact you?
You can contact us using the following details:
Email: support@marypuppinspetpantry.uk
Phone: +44 1243 681189
ORDER QUESTIONS
4. How do I place an order?
Browse our website, select your preferred product, add it to your cart, and proceed to checkout.
5. Can I modify or cancel my order?
Orders may only be modified or cancelled before processing begins. Please contact us as soon as possible if you need assistance.
6. Will I receive an order confirmation?
Yes. An order confirmation email will be sent after your order has been placed successfully.
SHIPPING & DELIVERY
7. How long does delivery take?
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Estimated Total Delivery Time: 3–6 business days
8. What is the shipping cost?
We offer free standard shipping within the United Kingdom.
9. What is your order cut-off time?
Our daily order cut-off time is:
5:00 PM (GMT)
10. Do you provide tracking information?
Tracking information may be provided where available after an order has been dispatched.
11. What happens if I enter the wrong address?
Customers are responsible for providing accurate shipping information at checkout. Incorrect or incomplete information may result in delays or delivery issues.
PAYMENT QUESTIONS
12. What payment methods do you accept?
Accepted payment methods are displayed during checkout.
13. When is payment collected?
Payment is collected at the time an order is placed.
14. Can my payment be declined?
Yes. Payment transactions may be declined by your bank, card issuer, or payment provider.
RETURNS & REFUNDS
15. What is your return policy?
We offer a 30-day return window from the date of delivery for eligible items.
16. Who pays for return shipping?
Customers are responsible for return shipping costs unless otherwise required by applicable law.
17. Do you provide return labels?
Customers are responsible for arranging their own return shipping method.
18. How long do refunds take?
Approved refunds are processed within 10 business days after the returned item has been received and inspected.
19. Is there a restocking fee?
No. We do not charge a restocking fee.
20. Can I return a used item?
Returned items must meet the eligibility requirements outlined in our Return & Refund Policy.
PRODUCT QUESTIONS
21. What products do you sell?
Our catalogue includes:
- Collars & Harnesses
- Pet Toys
- Pet Carriers
- Pet Accessories
22. Are product sizes listed on the website?
Many products include size, dimensions, and specification information within the product listing where applicable.
ORDER ISSUES
23. What if my order is delayed?
Delivery times are estimates and may vary depending on shipping carrier operations, weather conditions, holidays, or other operational circumstances.
24. What if I receive a damaged or incorrect item?
Please contact us as soon as possible and provide your order number along with photographs where applicable.
PRIVACY
25. How can I learn more about how my information is handled?
Please review our Privacy Policy for information regarding personal data and privacy practices.
26. How can I contact you about privacy-related matters?
You may contact us using the contact information listed below.
SUPPORT & ASSISTANCE
27. When can I contact customer support?
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM (GMT)
28. What should I include in my enquiry?
Where applicable, please include:
- Your order number
- A description of your enquiry
- Relevant photographs or documents
Contact Information
Business Name: Mary Puppins Pet Pantry
Business Address:
20 High St
Emsworth PO10 7AW
United Kingdom
Business Phone: +44 1243 681189
Business Email: support@marypuppinspetpantry.uk
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM (GMT)
